Thank you for choosing The Woobels! We are committed to providing you with efficient and reliable delivery services. Below is our shipping policy, which is designed to provide you with clear information to help you understand order processing, delivery and related costs.
- Processing time
All orders will be processed and shipped within 2-3 business days after payment is confirmed.
During peak periods or special promotions, processing time may be delayed. We will do our best to ensure that your order is shipped as soon as possible and notify you by email when it is shipped. - Shipping area
We offer global shipping services! No matter where you are in the world, you can buy products on The Woobels website and enjoy door-to-door service. The specific delivery costs and time will vary depending on your address and the shipping method you choose. - Shipping method and cost
Standard delivery: estimated delivery within 5-7 business days.
Expedited delivery: estimated delivery within 2-3 business days.
Shipping costs will vary depending on your shipping address, order weight and shipping method. You can view the exact shipping cost during checkout. - Delivery Confirmation
Once your order is shipped, we will send an email with the order tracking number and relevant delivery information.
You can use the tracking number to check the delivery progress of your order on the logistics service provider’s website. - Delivery Delays
Although we will do our best to ensure that the delivery is on time, delivery may be delayed due to weather, holidays or unforeseen circumstances (such as natural disasters, logistics problems, etc.).
If your order is unusually delayed, we will try our best to notify you and provide you with the latest delivery information. - Delivery Address
Please make sure to fill in the correct delivery address when placing an order. We cannot be responsible for delivery problems caused by incorrect addresses.
If you find that the address is incorrect, please contact us as soon as possible and we will do our best to help you modify the order information. - Duties and Import Taxes
For international orders, additional duties or import taxes may be incurred. Please note that these charges are borne by the consignee and are collected at the local customs according to relevant regulations.
Specific fees and policies vary from country to country, and it is recommended that you understand the relevant information before purchasing. - Undeliverable Packages
If the delivery company cannot deliver your package (for example, the address is wrong or no one is signed for), the package may be returned to us. We will contact you and arrange re-delivery or refund as appropriate.
Additional charges may apply for re-delivery. - Questions and Support
If you have any questions or encounter problems with delivery, please feel free to contact us at the following:
Email: support@thewoobels.club
Phone: +1317-516-2340
We appreciate your patience and support and look forward to providing you with a better shopping experience!