Thank you for shopping at The Woobels! We are committed to providing quality products and services, and we are happy to help you if you are not satisfied with your purchase. Below is our return policy to help you understand the return and exchange process.
- Return Time Limit
We offer a 30-day return policy. If you are not satisfied with your purchase within 30 days of receiving the product, you can apply for a return.
Returned products must be unused, undamaged, and in the original packaging. - Return Conditions
Returned products must be complete, unused, unwashed, and accompanied by the original packaging, tags, and receipt.
We cannot accept returns of used, damaged, missing parts, or products for personal reasons. - Return Process
Please contact customer service via email (support@thewoobels.club) with your order number and the reason for the return.
We will provide you with a return address and further instructions.
Please send the product back to us via a reliable courier of your choice. Please ensure that the package is secure to avoid damage during transportation.
Once the returned item is received and inspected, we will process a refund or exchange request. - Refund
Once the returned item has been inspected and confirmed to be eligible for return, we will process a refund based on your payment method. The refund will be credited to your account within 7-10 business days.
The refund will be deducted from the shipping cost of your return, unless the item has quality problems or the wrong item was sent. - Exchange Policy
If you need to exchange an item, please contact our customer service team and we will arrange the exchange for you. If the exchange item is in stock, we will ship it to you as soon as possible. If the exchange item is sold out, you can choose a refund or choose another alternative product. - Return Shipping Costs
Quality Problems or Wrong Items Sent: If the item has quality problems or we sent the wrong item, the return shipping cost will be borne by us.
Non-quality returns: If you return the item for personal reasons (such as changing your mind), the return shipping cost will be borne by you. - Items Not Eligible for Returns
The following items are not eligible for return:
Customized items or special order items.
Opened or used hygiene products, cosmetics, etc. - Returns
Please make sure to include your order number and reason for return when returning so that we can process it quickly.
Returned items must be packaged in a safe manner and we recommend that you use a trackable logistics service. - Contact Us
If you have any questions or need help with our return policy, please feel free to contact us at the following:
Email: support@thewoobels.club
Phone: +1317-516-2340
We appreciate your support and will do our best to help you!