Welcome to The Woobels FAQ! Here we have compiled the most frequently asked questions from our customers to help you find answers quickly. If you don’t find what you need, please feel free to contact us.
- Order related
Q: How do I check the status of my order?
A: Log in to your account on our website and go to the “Order History” page to check the status of your order. If you have further questions, please contact our customer service team.
Q: Can I modify or cancel my order after I have placed it?
A: If your order has not yet been shipped, we will do our best to assist in modifying or canceling it. Please contact us as soon as possible via email (support@thewoobels.club) and provide your order number.
Q: Can I order products in bulk?
A: Yes! If you need to order in large quantities, please contact our customer service team for more information and customized support.
- Shipping and delivery
Q: Where do you ship?
A: We ship worldwide. Shipping costs and delivery times vary depending on the destination, which you can view at checkout.
Q: How long does it take for my order to be shipped?
A: Orders are usually processed and shipped within 2-3 business days. There may be a slight delay during peak periods, please be patient.
Q: How can I track my order?
A: Once the order is shipped, we will send you a tracking number by email, and you can check the delivery progress through the logistics service provider’s website.
- Products and Services
Q: Which products are suitable for beginners?
A: We provide specially designed beginner kits, including detailed tutorials and required tools, which are very suitable for friends who are just starting to learn knitting.
Q: Does the product include all necessary materials?
A: Yes! Our kits contain all the materials, tools and instructions needed for making, and you can start making directly.
Q: Can I buy separate tools or materials?
A: In addition to the kits, we also provide separate knitting tools and materials, which you can choose in our store as needed.
- Returns and Exchanges
Q: How do I apply for a return or exchange?
A: Please contact our customer service team within 30 days after receiving the goods and provide the order number and reason for return. Please refer to our Return Policy for details.
Q: Do I need to pay for shipping for returns?
A: If it is a quality issue or the wrong item is sent, we will cover the return shipping cost; if the return is due to personal reasons, the shipping cost must be borne by the customer.
- Other questions
Q: Do you provide knitting tutorials?
A: Yes! We provide detailed video tutorials and graphic instructions to help you complete each knitting project. You can find these on our resource page or social media.
Q: How to join your creator community?
A: We warmly welcome knitting enthusiasts to join our community! Please follow our social media to interact with other creators and share your works.
Can’t find the answer?
If your question is not listed here, please feel free to contact us at the following methods:
Email: support@thewoobels.club
Phone: +1317-516-2340
We look forward to helping you!